THANKS FOR CHOOSING MONSTER ROD HOLDERS.
Processing, Shipping and Delivery Timeframe:
At Monster Rod Holders, we do our best to get your order out of the door as soon as possible so you can enjoy your goods as soon as possible after a purchase.
After placing an online order on the website, live chat or over the phone, we will take up to 48hours to pack your order and get it ready to be picked up by one of our partner carrier (UPS, USPS or FedEx). Order cut off is 3PM from Monday to Friday.
Shipping and Delivery:
Orders are delivered from Monday to Friday to our partner carriers by 4PM EST. we usually use the most efficient shipping option and although most of our orders are delivered within 2-3 days (in addition to the processing time), carriers guarantee a delivery between 2-5 days (in addition to the processing time).
Returns and exchanges:
We will accept returns up to 30 days if the goods have not been used and/or assembled. They must be in perfect conditions at the time of reaching our facilities in order to be reprocessed and returned to our inventory. Although we look at each situation on a case by case basis, we will charge a return label if you desire to have us send you a return label. You must purchase an insurance to protect the commercial value of the order you are returning to prevent any loss in case the shipment is damaged by the carrier on its way to our facilities. Please live chat with us or give us a call to get additional instructions/information should you need to initiate a return process.
Exceptions and additional notes:
We appreciate your business and care about our customer service. However we would like to be up front and explain a possible shipping delay before you purchase.
We are a family run business that supports the growth in the sport of catfishing industry. We support, sponsor and compete in the various catfishing trails throughout the nation including the Cabela’s King Kat National Trail and many regional trails as well.
So from time to time your order may be delayed a couple of days while we are out of town on tour. But your order is a top priority for us and will be shipped promptly upon our return.
We want your online experience to be enjoyable, simple and successful. Although the majority of our orders are processed without inconvenience, understanding our shipping policy will assure that your transaction will be successful.
If this is cool! Continue with your purchase and thank you for your support.
Most Pay Pal, credit and debit card orders are shipped within the timeframe provided here above. However, we may be required to hold a shipment if we are not able to confirm the authenticity of the payment or we suspect fraud. If we need additional information to complete your order, we will contact you within 48hours. Fraud cost on-line businesses millions of dollars each year and we have adopted these policies to minimize the potential for loss:
Pay Pal: We only ship to verified Pay Pal addresses. If your address is not verified or you are a new Pay Pal user, please let us know via email and we will contact you prior to shipment.
Credit Cards: In most cases, we will only ship to the address of record for the credit card holder. If your shipping address does not match the credit card address of record, we will contact you prior to shipment.
The above instances may result in delay in shipping your order. By providing us with complete information, including a daytime telephone number, you can help us minimize any delays.
We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day. We ship via UPS and USPS in most cases; a signature may be required for delivery.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).
Determination of shipping charges is automatically made at checkout.
Please note that as a matter of corporate policy, we cooperate with authorities in the detection and prosecution of on-line fraud.
If you have questions or comments please contact us via email or telephone.
Your complete satisfaction with your purchase is our goal. If at any time you feel that your product has not lived up to your expectations, please tell us.
If you are delighted with your purchase, please tell a friend.