THANK YOU FOR CHOOSING MONSTER ROD HOLDERS
Processing, Shipping and Delivery Time-frame:
At Monster Rod Holders, we do our best to get your order out of the door as soon as possible so you can enjoy your goods as soon as possible after a purchase.
After placing an online order on the website, live chat or over the phone, our warehouse typically takes 24 to 48 hours to pack your order and get it ready to be picked up by one of our partner carriers (UPS or USPS). Order cut off is 3 PM from Monday to Friday.
Shipping and Delivery:
Orders are delivered from Monday to Friday to our partner carriers by 4 PM EST. We usually use the most efficient shipping option and although most of our orders are delivered within 2-3 days (in addition to the processing time), carriers guarantee a delivery between 2-5 days (in addition to the processing time).
Returns and exchanges:
All returns are subject to a 20% restocking fee. WE DO NOT ACCEPT RETURNS FOR ROD RACKS. We will accept returns up to 30 days if the goods have not been used and/or assembled. They must be in perfect condition at the time of reaching our facilities in order to be reprocessed and returned to our inventory. Although we look at each situation on a case by case basis, we will charge a return label if you desire to have us send you a return label. You must purchase an insurance to protect the commercial value of the order you are returning to prevent any loss in case the shipment is damaged by the carrier on its way to our facilities. Please live chat with us or give us a call to get additional instructions/information should you need to initiate a return process.
We appreciate your business and care about our customer service.
We are a family run business that supports the growth in the sport of catfishing industry. We support, sponsor, and compete in the various catfishing trails throughout the nation.
Your order is a top priority for us and will be shipped promptly.
We want your online experience to be enjoyable, simple, and successful. Although the majority of our orders are processed without inconvenience, understanding our shipping policy will assure that your transaction will be successful.
Most Pay Pal, credit, and debit card purchases are shipped within the time-frame provided here above. However, we may be required to hold a shipment if we are not able to confirm the authenticity of the payment or we suspect fraud. If we need additional information to complete your order, we will contact you within 24 to 48 hours. Fraud costs online businesses millions of dollars each year and we have adopted these policies to minimize the potential for loss.
Pay Pal: We only ship to verified Pay Pal addresses. If your address is not verified or you are a new Pay Pal user, please let us know via email/phone call/live-chat and we will contact you prior to shipment.
Credit Cards: In most cases, we will only ship to the address of record for the credit card holder. If your shipping address does not match the credit card address of record, we will contact you prior to shipment.
The above instances may result in delay in shipping your order. By providing us with complete information, including a daytime telephone number, you can help us minimize any delays.
We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day. We ship via UPS and USPS in most cases; a signature may be required for delivery.
In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you and either ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges), or we can hold the order until all items are available in stock.
Determination of shipping charges is automatically made at checkout.
Please note that as a matter of corporate policy, we cooperate with authorities in the detection and prosecution of online fraud.
If you have questions or comments please contact us via email, live-chat, or telephone.
Your complete satisfaction with your purchase is our goal. If at any time you feel that your product has not lived up to your expectations, please contact us.
If you are delighted with your purchase, please tell a friend.